Privacy policy.

Last updated: 19 July 2025

At Shelley and Woolf, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our tutoring services.

1. Who We Are

We are Shelley and Woolf, a tutoring service based in the Mornington Peninsula, Melbourne, Australia. We support students in their VCE studies by offering personalised academic assistance.

If you have any questions, you can contact us at:
📧 info@shelleyandwoolf.com
📍 Mornington Peninsula, VIC, Australia

2. What Information We Collect

We may collect the following personal information when you contact us or book a session:

  • Parent’s full name

  • Student’s full name

  • Student’s year level

  • Email address

  • Phone number

  • Availability for tutoring sessions

  • Services or subjects of interest

  • Any other details you choose to provide when making an enquiry

3. How We Collect Information

We collect your personal information when you:

  • Submit an enquiry through our website contact form

  • Book a session with us via email, phone, or an online form

  • Communicate with us directly via phone, email, or messaging

4. Why We Collect Your Information

We use your information to:

  • Contact you about our tutoring services

  • Book and confirm tutoring sessions

  • Recommend suitable academic support based on your needs

  • Respond to enquiries and provide ongoing support

We only collect information necessary to deliver our services effectively and respectfully.

5. How We Store and Protect Your Information

Your information is stored securely using trusted platforms and is protected from unauthorised access. We take reasonable steps to:

  • Ensure data is kept confidential and secure

  • Limit access to authorised personnel only

  • Keep records accurate and up to date

We do not store any payment details through our website.

6. Third-Party Services

We may use third-party tools (e.g., email services, scheduling apps) to help deliver our services. These providers have their own privacy and data protection policies. We do not sell or share your personal information for marketing purposes.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access your personal information

  • Request corrections if the data is inaccurate

  • Withdraw your consent at any time

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. By using our services, you agree to the terms of the most recent version.

9. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact us at:
📧 info@shelleyandwoolf.com